Process
01
Contact and communication
The first step in the collaboration process is establishing contact and having initial communication. Customers can contact our sales team via phone, email or online channels to describe their needs and requirements.
02
Demand confirmation and customization services
Our sales team will further communicate with customers to confirm their needs and provide corresponding customized services. We will understand the customer's requirements in detail, including product specifications, quantity, delivery time, etc., and provide personalized solutions.
03
Sample provision and evaluation
Based on customer needs, we will provide samples for customer evaluation. Customers can have samples tested and evaluated to ensure products meet their expected quality standards and requirements.
04
Contract signing
When the customer is satisfied with the sample and decides to cooperate, we will sign a contract with the customer. The contract will clearly stipulate the rights and responsibilities of both parties, including product specifications, prices, delivery terms, etc.
05
Production and delivery
After the contract is signed, we will start the production process and arrange shipment according to the delivery time agreed in the contract. We will ensure that products are delivered on time and adopt appropriate transportation methods to ensure the safety and integrity of products during transportation.
06
After-sales service and feedback
We provide comprehensive after-sales service to ensure that any problems customers have during the use of products can be solved and supported in a timely manner. We welcome customer feedback so that we can continually improve and improve our products and services.
After-sales service
Multi-language online technical support
We provide global multi-lingual online technical support services to ensure that customers can get professional help and answers at any time and anywhere.
Product usage training
We provide customers with detailed product usage training, including operating guides and technical guidance, to help customers fully understand and use our products correctly.
Online technical guidance
When customers encounter problems or confusion when using the product, they can contact our online technical support team at any time to obtain timely technical guidance and answers.
Advanced technical consultation
We provide advanced technical consulting services to help customers solve deeper technical problems and provide professional advice and guidance to ensure that customers can fully utilize the performance and value of their products.
User satisfaction survey
Regularly conduct user satisfaction surveys, collect customer feedback and suggestions, continuously improve and improve our after-sales services, and improve customer satisfaction and experience.
Feedback and improvements
We welcome any feedback from customers about the use of our products so that we can promptly improve and improve our products and services to meet customer needs and expectations.